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Privacy Policy

EA Tuning Essentials (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, including through our website, social media, and services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following types of personal data:

a) Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Vehicle details (e.g. make, model, registration, ECU type)

  • Billing and payment information

  • Messages or enquiries you send us

b) Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Pages visited and time spent on the site

  • Device and operating system information

This data is collected using cookies or similar technologies.

2. How We Use Your Information

We use your personal data to:

  • Provide and manage tuning, diagnostic, and related services

  • Respond to enquiries and customer support requests

  • Process payments and invoices

  • Improve our website, services, and customer experience

  • Send service updates or important notices

  • Meet legal and regulatory obligations

We do not sell your personal data.

3. Legal Basis for Processing

Under UK GDPR, we process your data based on one or more of the following legal grounds:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests (where these do not override your rights)

4. Sharing Your Information

We may share your data only where necessary, including with:

  • Payment processors

  • Website hosting and IT service providers

  • Accounting or legal professionals

  • ECU software or tuning partners (only where required to deliver services)

All third parties are required to handle your data securely and lawfully.

5. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Meet legal, accounting, or regulatory requirements

When data is no longer required, it is securely deleted or anonymised.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data against:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

However, no online system is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights, contact us using the details below.

8. Cookies

Our website may use cookies to improve functionality and analyse usage. You can control or disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us at:

EA Tuning Essentials

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